Frequently Asked Questions
Everything you need to know about fueling your day with Madrinas.
What is the shelf life of Madrinas coffee and powders?
Our shelf-stable Cold Brew cans and Whole Bean coffees typically have a shelf life of 12 months. For our powdered mixes, we recommend consuming them within 18 months of the manufacturing date for maximum flavor and freshness.
How long does shipping take?
Most orders are processed within 1-2 business days. Domestic shipping within the United States typically takes 3-5 business days depending on your location and the shipping method selected at checkout.
Do you ship internationally?
Yes, we ship to many countries worldwide! International shipping rates and delivery times vary by destination and will be calculated automatically during the checkout process.
What is your return policy on food products?
Due to the consumable nature of our products, we cannot accept returns on coffee or powders. However, if your order arrived damaged or if there was an error on our part, please contact our support team within 14 days for a replacement or refund.
Are Madrinas products gluten-free or vegan?
Many of our products, including our Green Coffee Fueler and several Cold Brew varieties, are gluten-free and vegan-friendly. Please check the specific ingredient label on each product page for detailed allergen information.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your delivery's progress in real-time.