Returns & Exchanges
At MADRINAS, we want you to be fully fueled and satisfied with your purchase. Due to the perishable nature of our coffee and drinkware products, we offer a 30-day satisfaction guarantee to ensure you have the best experience possible.
Check Eligibility
Ensure your return request is submitted within 30 days of delivery and that items are in their original packaging; please note that opened consumable products are generally non-returnable due to safety standards.
Contact Support
Email our crew at [email protected] with your order number and a brief explanation of the issue to initiate a Return Merchandise Authorization (RMA).
Pack and Ship
Securely package your items and use the prepaid shipping label provided by our team to send the package back to our distribution center.
Receive Refund
Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing